FEEDBACK TECHNIQUES

GIVING CONSTRUCTIVE FEEDBACK

• FOCUS ON THE POSITIVE, POSITIVE FEEDBACK FIRST AND LAST.
• BE DESCRIPTIVE NOT EVALUATIVE.
• TALK ABOUT SPECIFIC BEHAVIOURS.
• USE "I" AND GIVE YOUR EXPERIENCE OF THE BEHAVIOUR.
• SAYS A LOT ABOUT YOU AS WELL AS THE PERSON TO WHOM IT IS DIRECTED.
• SUGGEST ALTERNATIVE BEHAVIOUR.
• TELL THE TRUTH WITH LOVE.

RECEIVING POSITIVE FEEDBACK

• LISTEN TO IT.
• DON'T RUSH TO PREPARE YOURRESPONSE/DEFENCE.
• CONSIDER THE CONSTRUCTIVE ELEMENTS.
• PAUSE AND THINK BEFORE RESPONDING.
• ASK FOR CLARIFICATION.
• ACCEPT IT POSITIVELY RATHER THAN DISMISSIVELY.
• ASK FOR SUGGESTIONS OF WAYS TO MODIFY ORCHANGE YOUR BEHAVIOUR.
• RESPECT AND THANK THE PERSON GIVING FEEDBACK.

Douglas Dare
25/10/97